Chatbot Cognitive Class Practice Test

User satisfaction, response accuracy, and engagement rates are fundamental metrics used to evaluate the performance of a chatbot.

User satisfaction reflects how well the chatbot meets the users’ needs, often measured through surveys or feedback forms. High user satisfaction indicates that the chatbot is providing value and addressing user queries effectively.

Response accuracy assesses how correctly the chatbot answers questions or fulfills tasks. This is crucial for maintaining trust and ensuring that users can rely on the chatbot for accurate information.

Engagement rates indicate how often users interact with the chatbot, measuring both the frequency and duration of interactions. High engagement suggests that users find the chatbot useful and are willing to have ongoing conversations, which can lead to better customer retention and satisfaction.

These metrics combined provide a comprehensive view of how well a chatbot performs in real-world scenarios, focusing on user experience and operational effectiveness.