What is the main focus of chatbots compared to virtual assistants?

The primary focus of chatbots is to operate within specific context-driven interactions, enabling them to perform particular tasks effectively. Unlike virtual assistants, which may handle a broader array of functions and manage more complex tasks, chatbots are typically designed to address particular queries or support defined workflows. This leads to high efficiency in handling user inquiries and executing tasks that require minimal context.

For instance, a chatbot in a customer service scenario might help users track their orders, answer frequently asked questions, or provide directions, all while operating within a limited scope. This specificity allows chatbots to deliver quick and relevant responses, helping to streamline interactions based on the defined parameters of their programming. Virtual assistants, on the other hand, may require more extensive contextual understanding and are capable of managing multiple tasks across different domains. Therefore, the focus on specific tasks and interactions is what distinctly marks chatbots in contrast to the broader capabilities of virtual assistants.